COVID-19 UPDATE

LAST UPDATE 10/04/2020 13:30

COVID-19 update from Ambience Hardwood Flooring

We want to reassure you that we are taking the current situation very seriously. Our main aim is to protect all of our staff and customers at this difficult time. All of our customer service team are now working from home and we are running skeleton staff in the warehouse. We have a 13,000m² warehouse with a designated area for each member of staff to ensure that at least 2 metres is kept between them.

Orders and Deliveries

We are still taking orders and delivering products as usual. You can order products online, or on the telephone. You will be able to select your chosen delivery date before you checkout. All deliveries will continue while couriers remain to operate as usual. We have an extensive range of cleaning products in stock and ready to ship and our couriers are still delivering as expected. If for any reason this changes, you can still place an order and we will deliver as soon as delivery companies operate a normal schedule again.

Showroom

Our Showroom is now closed due to the virus, our warehouse is still open for deliveries.

Website

Our website will continue to remain open throughout this difficult time. We will endeavour to fulfil all orders while it is possible to do so. You can email us or contact us through the on-line chat if you have any questions about products.

Samples

We are still sending out samples of flooring and can send larger samples of flooring if required. Just contact us through the online chat if you would like to discuss this further. This service will continue while couriers remain to operate as usual.

Staff

All of our staff are fully aware of the government and NHS guidance of COVID-19 on cleanliness and social distancing. None of our staff are using public transport to help stop the spread of the virus. The offices and warehouse are cleaned thoroughly multiple times a day, and all staff are washing hands often. All staff understand the self-isolation process if they or anyone in their family have symptoms.

We hope the impact of COVID-19 has minimal impact on our customers and their families. We will keep this page up to date with any new or changing information.