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0116 2741050
Monday - Friday 8am - 5:30pm | Saturday 9am - 1pm

Frequently Asked Questions

 

About the products

 

Q. Can I use underfloor heating with my bamboo floor?

A. Yes, all of our click fitting bamboo flooring is compatible with underfloor heating.


Q. Can I install bamboo in my conservatory?

A. Yes, all types of our bamboo flooring can be fitted in conservatories or areas with large amounts of windows. Bamboo flooring is dimensionally stable, meaning it can withstand the temperature and humidity changes that can be expected with conservatories.


Q. Can I install bamboo in my kitchen?

A. Yes, bamboo flooring can be installed in a kitchen area. Bamboo is fairly resilient but you would need to be careful to wipe away any water spills or accidents straight away, so that liquid does not soak into the flooring.


Q. Can I install bamboo in my bathroom?

A. Unfortunately we cannot recommend any of our bamboo floors for use in a bathroom as they are not 100% waterproof. However, many customers have used them in bathrooms without any problems. If you do choose to go ahead it is best to seal all the joints with WPVA and once fitted run clear silicon around the outside to stop any water getting in the joints. Please note: your warranty would be void if using bamboo flooring in a bathroom or wet room.


Q. Can I install bamboo on my staircase?

A. Yes, bamboo flooring which has a click fitting system can be used to clad a staircase, along with matching bamboo stair nosing. See our blog article, ‘Can I put Bamboo Flooring on my staircase?’ for further information.


Q. What is the hardest type of bamboo flooring?

A. Strand woven bamboo flooring is over twice as hard as vertical and horizontal bamboo and Oak flooring. The way that is has been constructed makes it extremely durable and versatile. Find out more about Strand Woven bamboo flooring by reading our blog article, ‘The benefits of strand woven bamboo flooring.’


Q. What is FSC?

A. The Forest Stewardship Council (FSC) is an independent, non-profit organisation that aims to address the mismanagement of forests throughout the world, whilst promoting and supporting social biodiversity and the ecological value of them. When you see the FSC logo on our flooring products it means that every person and business involved in the chain of supply and production (from the forest owner and farmer, to the manufacturer and seller) has been awarded FSC Certification and upholds and shares the FSC ideals. For further information about the FSC, visit their website: http://www.fsc-uk.org/en-uk


Q. How do I care for my floor?

A. Bamboo flooring is easy to care for and maintain. A routine of daily sweeping with a soft brush and a weekly clean with a wooden floor cleaning spray and microfibre mop, should be sufficient to keep your floor looking fresh and clean. Scratches and damage to your floor can easily be prevented by removing footwear before walking on the floor, using doormats at all entrance doors, and applying felt protector pads to the bottom of furniture and heavy objects. For a more detailed plan of how to look after your bamboo floor, see our Bamboo Flooring Care Guide.


Q. What is the difference between solid and engineered bamboo?

A. The main difference between solid and engineered bamboo flooring is the way that it has been constructed. Solid bamboo flooring is made from strips of bamboo that have been cut, dried and glued together to form a plank of flooring. Engineered bamboo flooring consists of a plywood base, which runs perpendicular to a top layer of bamboo. This means that engineered bamboo flooring can be found in wider plank sizes. Both solid and engineered bamboo flooring are stable and durable and can be installed in a variety of ways, used with underfloor heating and fitted in areas with fluctuating temperature and humidity.


Q. Do you have a showroom?

A. Yes, our main show room is in Leicester, and we have unmanned exhibition areas in London and Swindon, which display all of our bamboo floors and flooring products. See our Showroom pages for addresses, directions and opening hours.


Q. What is the best way to install my bamboo floor?

A. As bamboo flooring is dimensionally stable, it means that it is versatile and can be installed in a number of different ways: floated over an underlay, glued to the subfloor, nailed down or screwed down. The method you use to install your bamboo floor really depends on which type of flooring you have, whether you have underfloor heating, what type of subfloor you have and your personal requirements. For more installation advice, see How to Install Bamboo Flooring.

 


About the delivery

 

Q. How much will delivery cost me?

A. Samples of bamboo flooring can be ordered free of charge and flooring orders over £500 + VAT can also be delivered free of charge (except to some parts of Scotland and Islands). For more details, see our Delivery and Shipping information.


Q. Can you let me know the time and day of delivery?

A. Once you have put the items you wish to purchase in your basket, proceed to the checkout and enter your delivery address. It should now give you the option of selecting a delivery day. There is not always the option to select a specific time for delivery as it depends upon the items you have ordered, your delivery address and which courier will be delivering them. If there is the option of a timed delivery for your items, it will also allow you to select this at the online checkout.


Q. Can I change my delivery day?

A. Yes, you can change your delivery day as long as your order has not already been dispatched from our warehouse. If you would like to change your delivery day, please phone us on: 0116 2741050.