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0116 2741050
Monday - Friday 8am - 5:30pm | Saturday 9am - 1pm

Our Warranty Policy

LIMITED WARRANTY

  • A 25 year structural integrity warranty
  • A 5 year finish and wear warranty

As bamboo is a natural product, we do not guarantee variations of colour due to the natural characteristics of bamboo.

These warranties, which begin from the date of purchase, apply to products used in dry residential applications.

Warranty Coverage:

Finish and wear warranty----We warrant that its finish surface will not peel off or wear through for the indicated period of time, from the date of purchase.

Structural integrity warranty----We warrant that these solid bamboo products in their original manufactured conditions are free from defect in material and workmanship including assembly dimension and grading.

These warranties DO NOT COVER damages or defects resulting from or in any way attributed to:

  • Improper storage, handling or installation of the products.
  • Excessive or inadequate humidity in the area. Relative humidity in the area of use should be within a normal range of 45%-65%.
  • Abuse, lack of maintenance, neglect, abnormal use or misuse, negligence, corrosive chemicals and other unintended uses.
  • Failure due to structural changes in the sub-floor, the settling of building or uneven sub-floor that has not been adequately levelled.
  • Variations in colour, markings, patterns, fading or darkening that are naturally occurring or develop over time.
  • Damage caused during shipping is the responsibility of the shipping company.
  • Dents or scratches.
  • Changes in colour due to full or partial exposure to sunlight and weather.
  • Separations between boards caused by expansion and contract during seasonal and temperature changes.
  • Installation or use of flooring with visible defects.

NOTE: Products determined to have any possible defect by the person doing the installation should be returned to us for inspection and possible replacement PRIOR TO INSTALLATION. All questions of product quality are to be addressed prior to installation. Installation implies acceptance. No warranty will be offered for appearance related claims once the products are installed.

THE WARRANTY IS NOT TRANSFERABLE, ONLY EXTENDING TO THE ORIGINAL PURCHASER OF THE FLOOR.

PLEASE NOTE FROM 6/9/2006 WE ARE NOT ABLE TO TAKE ANY RETURNS, PLEASE MAKE SURE YOU ORDER CORRECTLY.

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