Delivery Information

FREE FLOORING SAMPLES

A choice of three bamboo flooring samples can be sent free of charge or you can have a complete sample pack for £3.99 + VAT.
Free samples are sent using First Class Royal Mail post. Full samples sets are sent using a tracked, next working day courier service.

Order your FREE samples >

FLOORING & ACCESSORIES

Due to differing sizes and weights of the flooring and accessories, the best way to determine the cost and time scale of delivery is to:

1 - Add items to your basket
2 - Click on your basket
3 - Complete the ‘ESTIMATE DELIVERY’ box by adding your postcode
4 - Click ‘Get a Quote’
5 - Then select from the range of delivery options

FREE DELIVERY

Small accessories (less than 1m long) over £49.00 + VAT can be delivered free of charge.
Large accessories and flooring over £500.00 + VAT can be delivered free of charge (except to some parts of Scotland and Islands).

NEXT DAY DELIVERY

Orders placed before 1pm (Monday to Friday) can be delivered next working day (except to some parts of Scotland and Islands), or on a day of your choice. Please note flooring orders take 1 extra day when you check out there is a calendar to choose your delivery date.
Someone will contact you as soon as possible if your delivery date cannot me met.

If your order is more urgent please call us to see if any special options are available.

HOW ARE MY ITEMS DELIVERED?

Small, lightweight items will be delivered by Royal Mail.
Heavy items will be sent by a parcel carrier – depending upon which delivery service you select in your basket.
Flooring orders up to approximately 5 packs may be sent via a parcel carrier.
Larger flooring orders are generally delivered on pallets which are tail lifted off the back of a lorry with a tail lift and are a kerbside delivery.

If you have any special requirements or cannot accept the above delivery methods, please contact us before placing your order.

RESTRICTIONS ON UK DELIVERIES

Areas with restricted access
Please contact us if you have any concerns about a lorry gaining access to your property.

IRELAND AND THE REST OF EUROPE

Ireland – The delivery cost depends upon quantities ordered. Please call or email us with your requirements. It usually takes 2-3 days for delivery.
Rest of Europe – The delivery cost depends upon quantities ordered. Please call or email us with your requirements. It usually takes 3-5 days for delivery.

FURTHER INFORMATION

Please note that every order and every delivery is different, so if you would like any further information on our delivery service for your specific order,
or if you have any special requirements, please contact us on:

Tel: 0116 2741050
E-mail: mail@bambooflooringcompany.com

We will send you a written Order Confirmation via email to confirm acceptance of your order or will contact you if there is a problem with your order.
The Order Confirmation will contain your Order Number and the final purchase amount pending any charges resulting from the verification of the online
pricing of your order. Please note that The Bamboo Flooring Company will not be responsible for typographical, pricing or other errors and reserves the
right to cancel any orders based on such errors.